FAQ
We will accept returns within 30 days of purchase however, we don't offer free returns just yet and items must be in their original condition and packaging.
To initiate the return, please send an email to frayededge.co.uk@gmail.com with your order number, reason for return and including any relevant pictures. I will then respond to you as soon as possible! Please note we don't accept returns for any items bought in a sale.
Find more information on our Shipping & Returns page
To request a refund, please contact our customer service on the Contact page with your order details. Refunds will be processed within 10 business days after we receive the returned item. Please remember it can take some time for your bank to process and post the refund.
To initiate the return, please send an email to frayededge.co.uk@gmail.com with your order number, reason for return and including any relevant pictures. I will then respond to you as soon as possible!
For more information go to Shipping & Returns
Washing
• Machine wash cold on a gentle cycle. Turn garments inside out to protect surface details and stitching.
• Use mild detergent. Avoid bleach or harsh chemicals that can degrade fibres or fade colours.
• Spot clean when possible to extend the life of the garment.
Drying
• Air dry is best. Lay flat or hang to preserve shape and prevent shrinkage.
• If using a dryer, choose a low heat setting and remove promptly to avoid creasing or stiffening.
Ironing
• Iron denim and canvas sections inside out on low to medium heat.
• Iron polyester areas on low heat with a cloth barrier to prevent melting or shine.
Storage
• Store in a cool, dry place.
• Avoid prolonged exposure to direct sunlight, which can fade all three materials over time.
Extra Tips
• Trim loose threads gently—especially around frayed seams—to avoid snags.
• Canvas may stiffen slightly after washing; a gentle steam or wear-in will soften it again.
• Embrace the evolving texture. These pieces are designed to wear in, not wear out.